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Service Terms (SaaS)

Effective date: 4 August 2026

These general terms govern the provision of the Stanar + application as a remote service (software as a service, the “Service”). They apply to the relationship between the provider and the housing association using the Service.

They do not replace the Terms of Service, which govern the relationship with each individual user of the app, or the Privacy Policy. Where an individual agreement with a housing association differs from these terms, the individual agreement prevails.

1. The parties

The provider is PETAR CENIĆ PR HECO DEVELOPMENT, Jovana Apela 16, 18000 Niš, Republic of Serbia, company no. 68533970, tax no. 115659746 (“we”, “the provider”).

The customer is the housing association whose assembly has resolved to adopt the Service (“the customer”, “the building”). The customer is represented by its manager, within the authority granted by that resolution and by the legislation on housing and building maintenance. We do not verify the validity of that resolution or the scope of the manager's authority.

2. Nature of the service

The Service is provided solely as remote access to software over the internet. The software is not sold, handed over or installed on the customer's equipment, and we remain its sole rights holder. The customer receives no right to the source code.

The Service comprises the features the application has at the time of provision. Some features may require specific equipment or a separately agreed option, and announcements of future features are not an undertaking to deliver them by any particular date.

3. Right of use and prohibited conduct

The customer receives a non-exclusive, non-transferable right to access the Service for the purpose of managing its own building, for the duration of the contractual relationship. The following are prohibited:

  • granting access to persons who are neither residents nor authorised persons of that building
  • assigning, leasing or reselling access to the Service
  • reverse engineering, decompilation and any attempt to obtain the source code or to circumvent security mechanisms
  • automated extraction of content from the Service, and overloading it
  • using the Service for purposes other than managing and communicating within the building

4. The list of users in a building

Access to a building is obtained with the building code, which the customer receives from us and distributes to its residents. The customer is responsible for who has access to the building, through its manager, who sees the accounts and their apartment numbers in the app and can remove an account that does not belong. We do not verify ownership of an apartment, nor any authority an owner has given to another person.

5. Availability and maintenance

We provide the Service with reasonable professional care and aim for continuous availability, but we do not guarantee uninterrupted operation. Planned maintenance is normally carried out outside periods of ordinary use and is announced where practicable.

We are not liable for unavailability caused by circumstances beyond our control, including interruptions to internet access or power, faults on the device or operating system, the conduct of app stores, and outages of third-party infrastructure such as the cloud services the Service runs on.

6. Data in the application

Content entered by the customer and its residents remains theirs. We process it in order to provide the Service, in accordance with the Privacy Policy. The customer is responsible for the accuracy of the data it enters, including financial entries and the content of notices.

On termination, at the customer's request and within a reasonable period, we make the building's data available for download in a common format, after which we delete it, except where we are required by law to retain it.

7. Fees

The fee for the Service is calculated per apartment, monthly, and is paid from the housing association's own funds. The amount, the basis of calculation and the payment terms are agreed separately, per building, and are set out in the offer or individual agreement with the customer. These general terms state no amount.

If payment is overdue, we may — after prior written notice and a reasonable additional period — temporarily restrict access to the Service, notifying the manager.

8. Term and termination

The contractual relationship runs for an indefinite term until terminated by either party. The customer may terminate by a resolution of its assembly, and either party may terminate in writing subject to the notice period set out in the individual agreement. Termination without notice is available in the event of a material breach of these terms that is not remedied within a reasonable period after notice.

On termination, the right of access ends for all accounts of that building.

9. Decisions of the building, and records from the app

The application is a tool for communication, for expressing positions and for record-keeping. Convening and conducting the assembly in accordance with the law, establishing quorum, and the validity of resolutions are the responsibility of the customer and its manager. Data and reports from the application serve as a record and as an aid, and do not in themselves constitute a legal act.

The display of the building's account balance is informational. The application is not a bookkeeping record, does not calculate taxes or contributions, and replaces neither an accountant nor professional advice.

10. Data from public sources

Notices of planned electricity and water outages are taken from publicly published lists of the distribution and water utilities. We are not liable for the accuracy, completeness or timeliness of those sources, or for changes and cancellations published by them, and these notices are available only for areas where the corresponding sources have been connected.

11. Stanar+ TV and equipment

Where the customer uses a screen in a common area, equipment supplied by us remains our property and is provided for use for the duration of the contractual relationship. The customer provides the mounting location, the electricity supply and internet access, and is liable for damage to, loss of, and deliberate disabling of the equipment.

The terms on which advertising is displayed, and on which the customer earns advertising revenue, are agreed separately, per building. We decide which advertisers are accepted and may refuse an advertisement that does not comply with the law, with fair business practice, or with the rules of the Service.

12. Intellectual property

All rights in the software, source code, design, database, name and logo of Stanar + belong to the provider. These terms transfer no intellectual property rights to the customer.

13. Limitation of liability

We are liable for damage caused intentionally or by gross negligence, and for damage for which liability cannot be limited under mandatory law. Otherwise:

  • we are not liable for indirect damage, lost profit, lost data, missed deadlines, or damage arising from decisions the customer takes on the basis of data from the application
  • our total liability to the customer, on all grounds within one calendar year, is limited to the fees the customer paid for the Service in the twelve months preceding the damage

These limitations apply to the extent permitted by the governing law and do not affect rights an individual user may have under consumer protection legislation.

14. Force majeure

Neither party is liable for failure to perform caused by circumstances it could not foresee, avoid or overcome, including natural events, acts of war, strikes, acts of public authorities, interruptions to the electricity supply and interruptions to electronic communications.

15. Changes to the service and to these terms

We develop the Service and may change its features, but will not materially reduce the scope of agreed features without prior notice. We may amend these general terms; amendments are published on this page with a new effective date, and amendments materially affecting the customer's rights are notified to the manager in writing in advance. A customer that does not accept an amendment may terminate in accordance with section 8.

16. Governing law and disputes

This relationship is governed by the law of the Republic of Serbia. The parties will seek to resolve disagreements by agreement; failing that, the competent court in Niš has jurisdiction.

17. Contact

For any questions about these terms, write to stanar@hecotech.dev. Official company registration details are in the Impressum.