Account and data deletion

Effective date: 6 August 2026

This is a translation provided for convenience. In case of any discrepancy, the Serbian version prevails.

In the Stanar + app you can delete your account and personal data at any time. There are two ways to do it.

Option 1 — directly in the app (recommended)

The account and personal data are deleted immediately after confirmation. One part of the voting record remains stored after deletion, under the manager's statutory duty — what exactly, and for how long, is set out below.

Option 2 — without access to the app

If you no longer have access to the app or to your account, you can request deletion by email:

We process such requests within 30 days of receipt.

What is deleted and what is retained

Deleted immediately:

• Your user account (email, password in Firebase Authentication)
• Your profile (first and last name, apartment number, role, link to the building)
• Your notification settings
• The FCM token of the device you delete the account from, together with the record of that device

Retained under a name, because the law requires it:

• A declaration the manager entered on your behalf — where you declared yourself outside the app, on paper, in person or by phone, the manager enters it himself, with the first and last name as he typed them. That record did not originate from your account and is not deleted with it.
• Minutes or an extract already drawn up — these hold the names as they stood on the day of the vote and remain unchanged.

The basis is the statutory duty of the manager and the building association: the minutes of an assembly must contain a record of how each member declared themselves (Article 46, paragraph 3, item 4 of the Law on Housing and Building Maintenance, "Official Gazette of the RS" nos. 104/2016 and 9/2020). We keep this data for five years from the end of the year in which the vote closed, and then delete it. The period is longer than the six months the law leaves for bringing an action to annul a decision (Article 12, paragraph 1, item 5 of the same law).

Retained, but without your name:

• Your vote cast in the app remains as a record of that poll, without your name and apartment number — those were in the profile that was deleted. What stays alongside it is an internal account identifier and the time of voting.
• Posts and issue reports you created, as part of the building's record
• If you were also signed in on another device and did not sign out there, the record of that device no longer enters any send, because your profile has been deleted. If you want it removed physically as well, write to us at stanar@hecotech.dev.
• Backups for up to 30 days, in line with standard data retention procedures

For further questions about the processing of personal data, see our Privacy Policy or contact us at stanar@hecotech.dev.